Refund & Replacement Policy

1. All Sales Final

All sales are final once products leave NeXera Bio's control.

NeXera Bio does not issue cash refunds. Under no circumstances are refunds issued to the original payment method.

Approved claims, if any, are resolved solely through:

• Store credit, or
• Product replacement

2. Eligible Circumstances for Review

Refunds, credits, or replacements will be considered only under the following circumstances:

• Shipping damage or visibly compromised packaging at delivery
• Incorrect product fulfillment (wrong item, strength, or quantity)
• Documented product quality concerns verified by NeXera Bio

All determinations are made at NeXera Bio's sole discretion.

3. Reporting Requirements

To be eligible for review, claims must meet all of the following requirements:

• Reported within forty-eight (48) hours of delivery
• Submitted to support@nexerabio.com
• Include the order number
• Include a clear description of the issue
• Include required documentation (see Section 4)

Claims submitted after forty-eight (48) hours will not be reviewed.

4. Required Documentation

NeXera Bio may require one or more of the following to evaluate a claim:

• Photographs of outer shipping packaging
• Photographs of the vial(s) and label(s)
• Lot or batch number
• Shipping box and temperature indicator (if applicable)
• Reconstitution details, including diluent type and volume used

Failure to provide requested documentation may result in denial of the claim.

5. Reconstituted Product Claims

Claims involving products that have been reconstituted will be considered only if:

• An appropriate and standard diluent was used
• Proper sterile technique was followed
• Supporting evidence is provided

Issues resulting from improper storage, incorrect diluent selection, incorrect technique, contamination, or handling errors are not the responsibility of NeXera Bio.

NeXera Bio retains sole discretion to determine whether a claim is valid or constitutes improper use or a false request.

6. Non-Eligible Situations

The following situations are not eligible for refunds, credits, or replacements:

• Improper storage or handling by the customer
• Carrier delays beyond NeXera Bio's control
• Temperature excursions occurring after transfer to the carrier
• Opened, tampered, or improperly handled products
• Ordering errors not reported prior to shipment
• Change of mind or lack of clinical use

7. Shipping and Carrier Liability

Shipping timelines are estimates only. Carrier delays are non-refundable.

Risk of loss transfers to the purchaser upon tender of shipment to the carrier. Lost or delayed packages must be addressed through the carrier claims process.

8. Product Quality Statement

NeXera Bio products are professionally supplied peptide products manufactured in U.S.-based facilities operating under applicable GMP standards. References to GMP compliance do not imply FDA approval or evaluation of the products.

9. Abuse and Fraud Prevention

NeXera Bio reserves the right to:

• Deny claims involving suspected abuse or misuse
• Limit or revoke refund eligibility
• Suspend or terminate accounts for repeated or fraudulent claims

Fraudulent refund requests may result in permanent account termination.

10. Resolution Timeline

Approved claims are typically resolved within five (5) to seven (7) business days after verification.

Resolutions will be issued as store credit or product replacement only.

11. Policy Acknowledgment

By placing an order with NeXera Bio, you acknowledge and agree to this Refund & Replacement Policy.

12. Contact Information

For all refund or replacement inquiries, contact:

NeXera Bio Support
📧 support@nexerabio.com

Please include your order number and all relevant documentation.